How do I void authorizations in Virtual Terminal?

If you complete an authorization and no longer wish to capture the funds, you must void it. Authorizations are the only transaction type you can void. After completing a void:

• You can't capture any funds associated with that authorization.
• The funds are released to the customer’s card.

Voiding an authorization cancels the entire open amount. You can void an authorization if:

• The authorization is pending.
• Less than 100 per cent of the authorized amount was captured.
  
  

Here's how to void an Authorization:

1. Go to your Activity.
2. Find the relevant transaction and click Void in the Actions column.