Can I get reimbursed for return delivery costs?

Free Return Postage is available to personal accounts that have activated the service and have a qualifying transaction on their PayPal account. This service is free and applies to physical, tangible goods where the return doesn't violate the seller’s condition of sale.

For more information, see the frequently asked questions in our terms and conditions.

How do I use Free Return Postage?
Return the purchased item to the seller within the required timeframe and retain your postage receipt and documentation as outlined within the terms and conditions.

  1. Go to your Activity and find the payment for the item you've returned.
  2. Select the payment and then click Request reimbursement of return costs.