Why won’t my payment be available for 21 days?

Your payment may be on hold for up to 21 days because:

  • The payment you received may be considered unusual for your selling pattern.
  • Your account was inactive for a while.
  • We found an unusual change in selling price of this transaction.
  • You’re selling an item that can potentially cause dissatisfaction with customers.
  • We noticed you only recently started selling outside of eBay, so your history with us as an off-eBay seller is quite short.
You can help to release the eligible payments by following one of the below steps:
  • Add Tracking. Use one of our approved shipping carriers and we’ll release the hold 1 day after the courier confirmed delivery.
  • Update the order status if the held payment is for a service or intangible item (e.g. piano lessons, e-book) and you'll get your money in 7 days
Here’s how to add tracking information or change the order status: 
  1. Go to your Activity
  2. Find the transaction you would like to update, then click Get your money
  3. If you sold a product, select Product to add tracking information or print shipping label directly. 
  4. If you sold an intangible item or service, select Service or virtual product to confirm order status. 
  5. Click Submit