Malaysian Ombudsman Dispute Resolution Information

Alternative Dispute Resolution

We are a member of the Financial Ombudsman Scheme approved by Bank Negara Malaysia. The operator approved to operate the scheme is the Ombudsman for Financial Services (OFS), an independent alternative dispute resolution channel covering eligible Malaysia customers. OFS services are provided free of charge to eligible complainants who may be dissatisfied with PayPal’s resolution. For more information on the timeframe to file the dispute and the types of Award that may be granted by the Ombudsman, please visit
Address : Ombudsman for Financial Services (664393P)
    Level 14, Main Block
    Menara Takaful Malaysia
    No. 4, Jalan Sultan Sulaiman
    50000 Kuala Lumpur
Phone : +6 03 2272 2811
Fax : +6 03 2272 1577