• Payments and Transfers
  • Disputes and Limitations
  • My Account
  • My Wallet
  • Login & Security
  • Seller Tools

What can I do if I've changed my mobile number and can't log in?

If you've enabled 2-step verification for login, make sure to update the mobile number listed in your PayPal account when you switch to a new number. Otherwise, the access code will still be sent to your old number and you won't be able to log in to your account.

If you're having trouble logging in, you may need to recover access to your PayPal account.
Once you regain access, please update your mobile number in the account right away. You can also choose to deactivate 2-step verification at any time.

To turn off 2-step verification:

  1. Go to Settings
  2. Click Security
  3. Click Update next to "2-step verification."
  4. Click Turn Off next to 2-step verification, then click the Turn It Off button. 

Please note: Customers who currently have 2-step verification via text turned on will not be able to enable 2-step verification text again if they decide to turn off.

If you have more questions, please click Contact Us at the bottom of any PayPal page.

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