How do I cancel my Payflow account?

Please complete the information below to cancel your Payflow account. The purpose of completing this cancellation form is to confirm the authenticity of the request and determine the reason for the cancellation.

If your partner is with a Payflow partner, reseller, or merchant bank:
Contact your partner, reseller, or bank directly to cancel your Payflow account.

If your partner is PayPal, VeriSign, VSA, or Soltrus:
To cancel your account, send the below information via email to payflow-support@paypal.com.

Important: The request must come from the email address of one of the Admin accounts on your account.

Please include the following information in your email:

Processing transactions: Yes / No
Account type: Payflow Pro / Payflow Link
Date to turn off:
Company name:
Contact name:
Contact email:
Merchant Login ID:
Account Number, located at the top right-hand corner of your invoice: VSV000
Phone Number:
Reason for Cancellation:
Any Additional Information:

You can reach Payflow Gateway Support by phone or email as follows:

For Australia and New Zealand (M-F 8:00 am – 8:00 pm AEST & S-Su 8:00 am – 7:00 pm AEST

• Phone: 1800-054-378 Local: 02-8288-0198
• Email: gateway-ausupport@paypal.com

Important Notes:

• PayPal's billing process runs in arrears and is 1 month behind. For this reason, you should expect an additional invoice after you submit the cancellation.
• Cancellations may take up to 7 days to process. If we don’t receive the cancellation request within 5 business days before the close of a month, we may generate charges. These charges will appear in the next month's billing cycle. Please ensure that you submit the cancellation request before this timeframe to avoid additional charges.
• Once we’ve terminated your account, you’ll no longer have access to the PayPal Manager or any account data. If you need access to this data after we’ve completed the cancellation, there will be an additional fee.

Partner / Resellers:
If you’re a Partner or Reseller and want to cancel your partnership with PayPal, contact your Channel Account Manager by email at payflowreseller@paypal.com.