Protect your online sales.

With PayPal, everyone can be protected. Seller Protection helps safeguard your business from losses on eligible transactions.

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Seller Protection automatically applies to your eligible sales.


1

If a buyer files a claim, we’ll place a temporary hold on the funds.

2

We’ll ask you to provide proof of shipment.

3

We’ll remove the hold once we’ve confirmed the transaction’s eligible.

We make selling around the globe more secure.

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Protected sales.

If you’re sent an unauthorized payment (for example, from a hacked account) or a buyer claims they didn’t receive their item, Seller Protection can help you keep the full payment amount on eligible sales.

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Stay safe from fraud.

Accepting credit and debit card payments makes transacting with customers quick and simple. And we’ve added a safety net so you can sell with confidence.

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Easy dispute management.

If a buyer lodges a dispute against a purchase, we’ll open up the lines of communication between you. If you can’t come to a mutual agreement, you can escalate the dispute to a claim and we’ll decide the outcome.

Shipment Information

Ship it right.

Every claim is your time and money lost. To make sure your sales qualify, generally all we need is proof of shipment (evidence the item was shipped to the buyer’s address listed on the transaction details page). We recommend using a shipping service that supports door-to-door tracking that’s viewable online.

What's acceptable proof of shipment?

What’s not safeguarded?

  • Local pickups or deliveries made in person.
  • Digital goods, tickets, travel, gift vouchers, services, intangible items (items that can’t be held or shipped) or vehicles.
  • Claims arising from items being significantly different to how you described them.
  • Personal payments.
  • Email payments (but PayPal Invoices are protected).
  • Transactions completed outside of eBay using “Account Optional” where the buyer does not log in to their PayPal account. (You can turn this off for buyers in your PayPal account under “My selling tools”.)
See User Agreement for the full terms

We do the guard part.

Every year we securely process billions of transactions for more than 203 million active accounts around the world. From fraud protection to 24-hour account monitoring and advanced encryption, protecting your business is serious business to us. And the best part, your customers may be protected too.

Security when it counts.

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