PayPal Seller Protection is a safeguard we provide to sellers to help defend against false claims, chargebacks, or reversals of sales on successfully shipped items.
When a valid transaction occurs, but the accountholder claims that they didn’t authorize the payment, we will protect you from being exploited.
Buyers sometimes claim they didn’t receive an item when, in fact, they did. If this happens, PayPal has your back with Seller Protection.
What is Proof of Delivery?
Proof of Delivery is online documentation from a qualified shipping company that includes all of the following:
What is Proof of Shipment?
How do I provide Proof of Delivery or Proof of Shipment?
What can I do ahead of time to be covered by Seller Protection?
What to do if a customer files a claim?
Tips for Safer Sales with PayPal