Why has my credit or debit card been charged twice?

When there are multiple charges for the same transaction on your credit or debit card, it may be because you inadvertently clicked Send Money more than once.

To get your money back, you’ll need to contact the recipient and request a refund.

Here’s how to request a refund.

  1. On the Summary page  locate your transaction or click Activity if the payment is older.
  2. Click the transaction to find your recipient's contact information.
  3. Send your recipient an email asking for a refund.

You can check for duplicate payments any time by clicking Activity. If there are no duplicate payments on your account you should consider contacting your card issuer.