If a buyer files a claim, we’ll place a temporary hold on the funds.
We’ll ask you to provide proof of shipment.
We’ll remove the hold once we’ve confirmed the transaction’s eligible.
If you’re sent an unauthorized payment (for example, from a hacked account) or a buyer claims they didn’t receive their item, Seller Protection can help you keep the full payment amount on eligible sales.
Accepting credit and debit card payments makes transacting with customers quick and simple. And we’ve added a safety net so you can sell with confidence.
If a buyer lodges a dispute against a purchase, we’ll open up the lines of communication between you. If you can’t come to a mutual agreement, you can escalate the dispute to a claim and we’ll decide the outcome.
Every claim is your time and money lost. To make sure your sales qualify, generally all we need is proof of shipment (evidence the item was shipped to the buyer’s address listed on the transaction details page). We recommend using a shipping service that supports door-to-door tracking that’s viewable online.What's acceptable proof of shipment?
Every year we securely process billions of transactions for more than 203 million active accounts around the world. From fraud protection to 24-hour account monitoring and advanced encryption, protecting your business is serious business to us. And the best part, your customers may be protected too.