Why did I get API error code 10008?

Here are ways to resolve this issue:

  • If you use a third-party integration such as a shopping cart, there may be a switch between Test/Sandbox and Live/Production processing. Check that the correct value is set.
  • Supply an API URL if asked to do so. See NVP/SOAP API endpoints for a list of URLs.
  • Copy and paste your API information into the cart again, ensuring there is no special formatting applied and no leading or trailing spaces or carriage returns.
  • Verify the type of API information that the cart requires. Ensure in PayPal that you haven't requested the wrong information.

For ASP.NET

If you requested a second certificate:

  • Delete the old certificate from the Windows Keystore.
  • Install the new certificate.
  • In addition, check that the permissions to the certificate are correct.
  • Check that you're granting the correct user rights to the certificate (using the winhttpcertcfg command).
  • For troubleshooting, try granting permissions to "Everyone" to see if this resolves the error. If it does, you know that you have a permissions issue.

See the Developer Portal for a complete list of NVP/SOAP API error codes.

More ways we can help

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