• My Money
  • My Account
  • Disputes, claims and protections
  • Merchant
  • Tax Information
  • Payments
  • Products & Services
  • All About PayPal

Why did I get result code 28?

PayPal returned result code 28 - Insufficient user permissions.

The username of the merchant who submitted the action doesn't have the privileges to execute it.

How to resolve this error depends on what caused it:
Cause Solution
A user with limited transactions privileges tried to issue a credit or refund with an API call. Contact the administrator for the account and ask them to make the appropriate changes for the user.
A user tried to execute an UPDATEACTION on a result code 126 transaction through an API and doesn't currently have the proper permissions enabled on their account. Contact Payflow Support to ask to have this feature implemented on your account. To enable this feature, send your request to enable transaction type “U” and your login ID by email to payflow-support@paypal.com. An admin user listed on the Payflow Pro account must submit this request.
A Payflow Link or PayPal Payments Advanced merchant tried to submit a Sale or Authorization transaction via API. Payflow Pro merchants must use PayPal’s hosted checkout pages to process Sale and Authorization transactions. You should change your integration to use the hosted pages, or you can contact Payflow Support at 1-888-883-9770 and ask to have your account upgraded. 

See also:
PayPal Payflow Pro API Credentials and Endpoints
Was this article helpful?

More ways we can help

Resolution Center
Fix transaction and account related issues
Community Forum
Join the discussion with PayPal customers
Tax center
Get your 1099-K and other tax info here
Business Help
Get help with using any of our PayPal products
Technical Help
Find out how PayPal works for your business
Contact Us
Contact customer service
Message Center
Send, receive, and view your PayPal messages
How are we doing?
Take our survey