• Payments and Transfers
  • Disputes and Limitations
  • My Account
  • My Wallet
  • Login & Security
  • Seller Tools

Why did customers get the error "PayPal cannot process your payment. Please contact the merchant to solve this issue"?

PayPal gave a customer a "cannot process your payment" error message.

There is likely an issue with your button or account.

Review your code and compare it to the code snippet provided by PayPal. If this is a hosted button, changes made to the button code will have no impact and the actual hosted button code must be changed. 

For help resolving this issue or others, visit PayPal's Contact Customer Service page.

Not what you're looking for? Try these articles: 

How long will it take to restore my account access?
Why can't I send money using a balance?

See also:
Button Manager
Copy and paste button code
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