Here’s what’s covered.

PayPal Refunded Returns service covers your purchases with the exception of the following^:

  • Immaterial or intangible goods
  • The return period is over or the return is not in accordance with the return conditions of the seller
  • Items for which only partial payment has been made
  • If the return by post regular mail, courier or any other regular shipping options or services is already paid for by the seller

^Not a complete list. See here for full details

Follow these simple steps to get a refund.

Getting your refund is simple as 1, 2, 3. Just make sure you don’t lose those postage receipts.

1

Activate the PayPal Refunded Returns service.

2

If you receive an item and you need to return it, complete the online request form within 14 days of returning the item.

3

Attach your confirmation email for your PayPal transaction and a copy of a payment receipt for the shipping cost and shipment proof and submit your claim.

Your refund.

Once you've submitted a request, we'll review the details. If it is accepted, you'll receive your refund* in your PayPal account, usually within 10 business days. 

1

Activate the PayPal Refunded Returns service.

2

If you receive an item and you need to return it, complete the online request form within 14 days of returning the item.

3

Attach your confirmation email for your PayPal transaction and a copy of a payment receipt for the shipping cost and shipment proof and submit your claim.

Returned an item?

Submit a claim for your return shipping costs on any item purchased after you activated this service. We'll review your claim and, if it's approved, your refund will appear in your PayPal account in about 10 business days.

Submit a Claim

Here’s what’s covered.

PayPal Refunded Returns service covers your purchases with the exception of the following^:

  • Immaterial or intangible goods
  • The return period is over or the return is not in accordance with the return conditions of the seller
  • Items for which only partial payment has been made
  • If the return by post regular mail, courier or any other regular shipping options or services is already paid for by the seller

^Not a complete list. See here for full details

One less thing to worry about.

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