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Expanded seller protection shipping recommendations - PayPal

Expanded seller protection shipping recommendations

The shipping companies and services you use matter.

It’s important to choose a shipping company and service that provides written or online proof of shipment and delivery. If a buyer files a chargeback, reversal, or claim, we’ll need this documentation.

Below are:

What shipping companies and services does PayPal recommend?
For sellers shipping from the United States
Shipping toValue of itemsRecommended shipping company and service
Any destinationAny valueAny international shipping company that provides door-to-door tracking that is viewable online, such as UPS®, FedEx®, or DHL®
U.S.Less than $250 USDUSPS®: any service with Delivery Confirmation™
$250 USD or moreUSPS: any service with Signature Confirmation™
InternationalLess than $250 USDUSPS: Priority Mail® with the Customs Declaration form (tracking not available for all destinations)
$250 USD or moreUSPS: Express Mail®
For sellers shipping from Canada
Shipping toValue of itemsRecommended shipping company and service
Any destinationAny valueAny international shipping company that provides door-to-door tracking that is viewable online, such as UPS, FedEx, or DHL
CanadaLess than $325 CADCanada Post®: any service with Delivery Confirmation
$325 CAD or moreCanada Post: any service with signature or Registered Mail
U.S.Less than $325 CADCanada Post: any service with Delivery Confirmation
$325 CAD or moreCanada Post: Purolator International or Commercial Expedited Parcel - U.S.A.
Other countriesLess than $325 CADCanada Post: XpressPost™ - International
$325 CAD or moreCanada Post: XpressPost - International

Signature is not available for all countries. Check the Canada Post site for a full list of supported countries.

For sellers shipping from Hong Kong
Shipping toValue of itemsRecommended shipping company and service
Any destinationAny valueAny international shipping company that provides door-to-door tracking that is viewable online, such as UPS, FedEx, or DHL
Hong Kong$2,000 HKD or moreAny international shipping company that provides door-to-door tracking that is viewable online, such as UPS, FedEx or DHL
InternationalLess than $2,000 HKDHongkong Post: Registered mail or Speedpost (EMS)

Online tracking is not available for all countries. Check the Hongkong Post site for a full list of supported countries.

$2,000 HKD or moreAny international shipping company that provides door-to-door tracking that is viewable online, such as UPS, FedEx, or DHL

What’s the difference between proof of shipment and proof of delivery?

Proof of delivery is acceptable documentation if a buyer files a claim, chargeback, or reversal for either an unauthorized payment or merchandise not received.

Proof of shipment is acceptable documentation if a buyer files a chargeback or reversal for an unauthorized payment.

Here are the specific requirements:

Proof of delivery

You need online tracking information from a shipping company that:
  1. Shows the status as delivered.
  2. Shows the date of delivery.
  3. Includes the recipient’s address, showing at least the city/state or ZIP code (or their equivalent).
  4. For items valued at $250 USD or more, includes proof of the recipient’s signature to confirm delivery.

Proof of shipment

You need a document from a shipping company that:
  1. Shows the status as shipped or delivered, or shows a postmark.
  2. Shows the date of shipment.
  3. Includes the recipient’s address, showing at least the city/state or ZIP code (or their equivalent).