This page informs users in advance of important changes to the PayPal Service, its User Agreement, or other policies. We encourage you to review this Policy Update to familiarize yourself with all of the changes that are being made to the PayPal User Agreement. These updates will be posted at least 30 days prior to their effective date.
Amendments to the PayPal User Agreement, with respect to User Accounts in Asia Pacific, certain European and Latin American countries, Middle East and Africa
Effective Date: September 1, 2015
PayPal is changing its User Agreement. The amended User Agreement will be effective as to all PayPal users on September 1, 2015. We encourage you to review this Policy Update to familiarize yourself with the changes that are being made.
YOUR USE OF PAYPAL OR ITS SERVICES AFTER SEPTEMBER 1, 2015 MEANS YOU AGREE TO THESE CHANGES.
A summary of material changes is provided below.
The update to the User Agreement is effective September 1, 2015. A summary of material changes is provided below.
A. Amendments to the PayPal User Agreement
- Extension of Buyer Protection Dispute Filing Period for Latin America Users
For Latin America User Accounts, PayPal is extending the period a buyer has to file a dispute from 45 to 180 Days since the date in which payment to Seller was made. The other eligibility requirements set forth in Section 7 of the User Agreement continue to apply.
Sections 7.2(a) and 7.5:
These paragraphs state that buyer must file a Dispute within 180 Days from the date of payment, except for buyers in Latin America, which have 45 Days to file such Dispute.
Revised Section 7.2(a):
“…(a) To be eligible for PayPal Buyer Protection you must meet all of the following requirements: … Open a Dispute within 180 Days of the date you sent the payment – then follow the online dispute resolution process described below under "Dispute Resolution"…”
Revised Section 7.5:
“…Open a Dispute. Open a Dispute within 180 Days of the date you made the payment to negotiate with the Seller for resolution of the Dispute…”
Accordingly, we are eliminating the “Latin America” definition from the respective section of the User Agreement.
- Amendments to Section 9 (Seller Protection) for Sellers in Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam
Seller Protection for Sellers in Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam will be expanded to include eligible intangible items excluding Digital Goods.
Accordingly, the eligibility and delivery requirements for PayPal Seller Protection for Sellers in these countries will be amended as follows:
Eligibility for PayPal Seller Protection
You must meet all of these requirements to be eligible for PayPal Seller Protection:
- You receive payment via PayPal from a buyer’s PayPal Account;
- You must accept a single payment from one PayPal Account for the purchase (partial payment and/or payment in installments are excluded);
- For tangible items, you must post the item to the shipping address on the “Transaction Details” page. If the item is delivered in person or picked up in person or if you post the item to a different address (for example, if the buyer asks that you send to another address on the basis that it is a “work address” or a “gift address”), then you will not be eligible for PayPal Seller Protection;
- Follow the delivery requirements described below;
- The transaction must be marked as either:
- For tangible items: marked by PayPal as eligible or partially eligible for PayPal Seller Protection on your Account “Transaction Details” page. If it is marked eligible, protection for both Unauthorized Transaction and Item Not Received will apply. If it is marked partially eligible, protection for only Item Not Received will apply; or
- For intangible or virtual items or services: marked by PayPal as eligible for PayPal Seller Protection on your Account “Transaction Details” page. If it is marked eligible, protection for only Unauthorized Transaction will apply.
- You must respond to PayPal’s requests for documentation or other information that is reasonably required by PayPal to investigate in a timely manner; and
- Your eligibility is not otherwise suspended.
Delivery requirements for Sellers in Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam
Protection for Item Not Received
For items less than $750 USD (or equivalent as set out below)*, Proof of Shipment (for tangible items) or Proof of Delivery (for intangible or virtual items or services)
For items of $750 USD or more (or equivalent as set out below)*, Proof of Delivery (for tangible items) or Proof of Delivery (for intangible or virtual items or services)
Protection for Unauthorized Transaction
Proof of Shipment (for tangible items) or Proof of Delivery (for intangible or virtual items or services)
New Zealand Dollar
Czech Republic Koruna
Polish New Zloty
Hong Kong Dollar
Israeli New Shekel
Taiwan New Dollar
U.K. Pound Sterling
- Colombia Domestic Transactions
To comply with local regulation, we have decided to close our domestic transactions in Colombia; accordingly we have made the respective additions to the User Agreement:
Exhibit A - Fees
Argentina (international payments only)
Colombia (international payments only)
Domestic payments and international payments:
Standard Rate: 5.4% + Fixed Fee
Merchant Rate: From 4.4% to 5.4% + Fixed Fee
Exhibit B - Country-Specific Terms.
As of September 1, 2015, Colombian Resident PayPal Users may only send and receive international payments. Domestic payments between two Colombian Resident PayPal Users are unavailable.
*Colombian Resident” is defined to mean:
- an individual, regardless of actual nationality, who has indicated Colombia as his/her country or region at the point of signing up for a PayPal Account; and
- an entity, partnership, organization or association which has indicated Colombia as its country or region of registration at the point of signing up for a PayPal Account.
- Transfer of the Mexican Operation to Mexico
PayPal is transferring its operation with respect to its Users residing in Mexico to a new local entity, Operadora PayPal de México, S. de R.L. de C.V. The foregoing in order to comply with the Payment Network Rules of General Applicability issued by the Mexican Central Bank and published in the Official Mexican Gazette on March 11, 2014.
Accordingly, the User Agreement will include several minor adjustments to eliminate all references to its applicability to Mexican User Accounts; particularly with respect to Exhibit A (Fees).