Happy Returns by PayPal
Happy Returns makes returns beautiful for shoppers, merchants, and the planet.
Return outside the box
Happy Returns by PayPal is a software and reverse logistics company that delivers a comprehensive returns solution for online merchants. Happy Returns’ robust Return & Exchange Portal is free with PayPal Checkout1 and their expansive Return Bar network allows shoppers to easily return items without printing or packaging and have refunds or exchanges initiated immediately.
Hassle-free in-person returns and immediately initiated refunds have earned Happy Returns a 93 Net Promoter Score2 from hundreds of thousands of happy customers.
- In-person drop-off at thousands of Return Bar locations across the U.S.
- Box-free and label-free returns
- Immediately-initiated refunds
Compared to mail returns, Return Bar returns are aggregated across merchants and shipped together, resulting in significant savings on shipping alone.
- Free Return & Exchange Portal with PayPal Checkout1
- Aggregated shipping from Return Bar locations
- Reduced returns-related customer service contacts
- Competitive carrier rates
Promote intelligent exchanges based on return reason and available inventory.
- One-Click Exchanges
- Gift Card Bonuses help encourage returns for store credit
By replacing cardboard with reusable totes, Happy Returns reduces greenhouse gas emissions by 120k lbs for every one million returns.3
- Cardboard-free returns
- Returnless Refunds enable refunds without shipping items back
Trusted by hundreds of happy merchants
“We couldn’t be happier with Happy Returns’ online return and exchange service. Our customers
love it. Our net return rate is down. The team is fantastic to work with.”
Heather Howard, COO at Rothy's
“Prior to Happy Returns, returns were painful and expensive for our company. We are thrilled to consolidate returns software and services with one trusted provider, and our customers appreciate the ease and consistency of their experience.”
Travis Heard, CFO at Outerknown
“We’re very happy customers of Happy Returns. Happy customer, Happy Returns. It’s really made our reverse logistics and returns workflow so much more streamlined. It’s saving us money as well.”
Brian Berger, CEO at Mack Weldon
1 PayPal merchant fees apply
2 Source: Delighted by Qualtrics survey, 2022
3 Source: "Reducing Greenhouse Gas Emissions Through Consolidated Returns Shipments: A Retail Study," 2018