Happy Returns by PayPal

Return outside the box

Happy Returns by PayPal is a software and reverse logistics company that delivers a comprehensive returns solution for online merchants. Happy Returns’ robust Return & Exchange Portal is free with PayPal Checkout¹ and their expansive Return Bar network allows shoppers to easily return items without printing or packaging and have refunds or exchanges initiated immediately.

Delight shoppers

Hassle-free in-person returns and immediately initiated refunds have earned Happy Returns a 93 Net Promoter Score² from hundreds of thousands of happy customers.

In-person drop-off at thousands of Return Bar locations across  the U.S.
Box-free and label-free returns
Immediately-initiated refunds

See the journey of a return

Shopper completes a box-free, label-free, in-person return drop off

Save money

Compared to mail returns, Return Bar returns are aggregated across merchants and shipped together, resulting in significant savings on shipping alone.

Free Return & Exchange Portal with PayPal Checkout¹
Aggregated shipping from Return Bar locations
Reduced returns-related customer service contacts
Competitive carrier rates

Returned items from many different merchants are aggregated together in a Happy Returns reusable tote.

Retain revenue

Promote intelligent exchanges based on return reason and available inventory.

One-Click Exchanges
Gift Card Bonuses help encourage returns for store credit

A shopper uses their mobile phone to complete an exchange on the merchant's website.

Boost sustainability

By replacing cardboard with reusable totes, Happy Returns reduces greenhouse gas emissions by 120k lbs for every one million returns.³

Cardboard-free returns
Returnless Refunds enable refunds without shipping items back

Reusable totes filled with returns arrive to one of Happy Returns' regional Return Hubs.

Trusted by hundreds of happy merchants

“We couldn’t be happier with Happy Returns’ online return and exchange service. Our customers love it. Our net return rate is down. The team is fantastic to work with.”
^{Heather Howard, COO at Rothy's}

“Prior to Happy Returns, returns were painful and expensive for our company. We are thrilled to consolidate returns software and services with one trusted provider, and our customers appreciate the ease and consistency of their experience.”
^{Travis Heard, CFO at Outerknown}

“We’re very happy customers of Happy Returns. Happy customer, Happy Returns. It’s really made our reverse logistics and returns workflow so much more streamlined. It’s saving us money as well.”
^{Brian Berger, CEO at Mack Weldon}

All trademarks and brand names belong to their respective owners. Use of these trademarks and brand names do not represent endorsement by or association with PayPal. All rights reserved.

^{1 PayPal merchant fees apply}
^{2 Source: Delighted by Qualtrics survey, 2022}
^{3 Source: "Reducing Greenhouse Gas Emissions Through Consolidated Returns Shipments: A Retail Study," 2018}