Dispute Management

If you get a dispute, don’t worry. It’s part of doing business.

Disputes happen. If buyers have a problem with a transaction, they can bring it to your attention by opening a dispute in the PayPal Resolution Center. From there, you can easily manage the PayPal dispute charge and work with your customer to find a dispute resolution. It’s your chance to use great customer service to solve an issue and help prevent it from growing into something larger. The info below can help if you’re involved in the PayPal dispute process.

Resolving disputes, claims, and chargebacks

In most cases, the easiest way to reach a dispute resolution is for buyers and sellers to connect, work together to figure out what happened, and come to an agreeable solution. If the buyer and seller can’t reach an agreement, the PayPal dispute charge can be escalated to a claim. At that point in the PayPal dispute process, we’ll step in to help determine the outcome.

Resolve disputes

If your buyer has an issue with a transaction, they can bring it to your attention by opening a dispute in our Resolution Center. As a seller, you can use this opportunity to give great customer service and resolve issues with your buyer before it is escalated to a claim. A buyer might file a dispute for an item they haven’t received or if they aren’t satisfied with the item they received.

Learn more about disputes

Resolve claims and chargebacks

If you've been notified of a chargeback, we'll help you sort it out. Our team of chargeback protection specialists can help you build a case to take to the credit card company – assuming you have good reason to dispute it.

Learn more about chargebacks

How to appeal a claim

When a claim is decided in favor of the buyer, you may be able to appeal it. The decision could be reversed for these reasons:
• The item is returned to you, but not in the same condition as the buyer first received it.
• No item was returned at all, just an empty box.
• The wrong item was returned to you.

Learn more about appealing a claim