How can we help?
My Account
Log in and Password Help
- I forgot my PayPal password. How can I reset it?
- How do I change my password and security questions?
- Tips for creating a secure password
- What can I do if I can't log in?
- What if I forgot my password or my password has been locked?
- What if I can no longer access the email address for my PayPal account?
- What other 2-step verification options can I use after PayPal stops supporting Symantec VIP?
- How do I turn on or off 2-step verification for PayPal account login?
Verify Your Account
- Where do I find the PayPal code to link and confirm my credit card?
- How do I confirm a debit or credit card that I've linked to my PayPal account?
- How much do you charge to my card when confirming my debit or credit card?
- How do I link a debit or credit card to my account?
- What is a confirmed PayPal account address?
- Error message during upload? Here's what it means.
Update Account Info
- How do I add, edit or remove a phone number?
- How do I edit the billing address linked to my credit card?
- How do I choose my Primary email address?
- How do I add additional email addresses to my PayPal account?
- How do I change my street address?
- How do I view or edit my account information?
- Can I change my PayPal address to another country?
- How do I change the name on my Personal/Premier PayPal account?
- How do I cancel an automatic payment I have with a merchant?
- I misspelled my name during signup. How do I change it?
- How do I change the expiration date of my debit or credit card?
- How do I cancel a recurring payment, subscription, or automatic billing agreement I have with a merchant?
- How do I confirm my mobile phone number with PayPal?
Manage Preferences
- How do I stop receiving Instant Payment Notifications (IPNs)?
- How do I transfer my balance to another currency?
- How do I remove an email address from my PayPal contact list or address book?
- How do I change the display language on my PayPal account?
- Why am I receiving emails from PayPal when I don’t have an account?
Close Account