Shop with peace of mind, we’ve got you covered.
We’re looking out for you if something goes wrong with your online shopping. If your eligible PayPal purchase doesn’t go as planned, we can help you get your money back and get your return shipping costs refunded.
Sign up for a PayPal account (it’s free!) and start protecting your purchases.
Shop online with peace of mind
That fantastic skateboard you ordered online never arrived? If you paid with PayPal, we can help.
Not what you expected?
Or you ordered a skateboard and received a pink bike instead? Don't worry: we can help you get a refund.
It's free of charge … and of hassle
Your eligible purchases are covered automatically, with no additional charge and wherever you pay with PayPal, on eBay or on websites around the world.
Find the solution in 3 steps.
Ask the seller to resolve the issue.
If something goes wrong with a purchase, start by visiting our Resolution Center to try to resolve the problem directly with the seller. To do this, open a dispute within 180 days after transaction.Open a dispute
If you are unable to resolve the issue with the seller, visit the Resolution Center again to escalate the process to a claim and let us know that you need more help.Escalate to a claim
Leave it to us.
To be able to make an informed decision, we might ask you for some supporting documents like a postal service proof. We will make a decision and refund you up to the full amount of the purchase if your case is found to have merit.See all details