To help keep your account safer, and to ensure we meet our legal and regulatory obligations, we periodically review all accounts and may temporarily limit what you can do with PayPal.
Account limitations prevent you from completing certain actions with your account, such as sending, spending, withdrawing money and, in some instances, receiving it. When we limit your ability to manage your own money, it is either because we’re concerned about your financial safety or we’re legally required to do so.
To remove your limitation, you’ll generally need to confirm information in your account, provide some documentation, or tell us more about some of your recent business activities. To do this, just log in to your PayPal account and follow the notification. We’ll confirm your information and usually remove the limitation within 2 working days. We’ll email you if there are any delays or concerns.
What information does PayPal need?
What we need depends on the kind of account you have and why your account has been limited. In most cases, we’ll need to verify the identity of one or more users on your account, confirm your business information, and receive confirmation that your primary authorised user has the right to act on behalf of your business.
How do I know the request for identification documents is really from PayPal?
Do you have any tips for making the process easier?
I’ve already provided documents to PayPal. Why are you asking for more information?
Will my documents and information be kept secure?
I've submitted documents or provided information. Why is my account still limited?