I received a payment notification email, but the payment does not appear in my PayPal account. Why?

If you’re notified that you’ve received a payment but you don’t see it in your PayPal account, there are a number of possibilities:

Firstly, the sender may have accidentally sent the payment to the wrong email address. You might want to contact the sender to confirm that the payment was sent to your correct email address.

Secondly you have have the email address on your account but you have not yet confirmed it. You need to confirm an email address, to prove that you have access to it, before you can receive payments to it. You can confirm it under your payment settings.

Finally, you should always make sure that if you have received an email that it is a legitimate email from PayPal.

Fake emails, also known as phishing emails, attempt to collect your personal and financial information. These fake emails often link to fake websites that encourage you to enter personal information such as credit card numbers, passport or driver’s license numbers, and account passwords.

You’ll know that an email is not from PayPal when:

  • The email uses a generic greeting like "Dear user" or "Hello, PayPal member." We always address you by your first name and last name or the business name on your PayPal account.
  • The email requests financial and other personal information. For example, an email from PayPal never asks for the numbers of your bank account, debit or credit card, or driver’s license. We also don’t request your email addresses, your full name, your account password, or the answers to your PayPal security questions.
  • The email includes an attachment or a software update to install on your computer.
  • We will never ask you for money in an email, and we will never ask you to send money through Western Union.

If you think you’ve received a fake email, forward it to spoof@paypal.com. Then delete the fake email from your inbox.


Finally, Money sent to your PayPal account will not be automatically transferred to your bank account. To transfer money to your bank account, please use the Withdraw option under your PayPal account balance and follow the instructions provided.

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