Help Center - Personal Account
  • Home
  • Payments and Transfers
  • Disputes and Limitations
  • My Account
  • My Wallet
  • Login & Security
  • Seller Tools

How do I upload a document for a claim?

To help us settle a claim, you may be required to upload a document such as proof of shipment or delivery for an item, supporting information on its authenticity, etc.

You will get updates on what kind of documents to upload in your Resolution Center and via email.

Here's how to upload a document:

  1. Go to your Resolution Center.  
  2. Click Respond beside your claim. 
  3. Click Respond
  4. Choose I'd like to submit the requested info
  5. Drag and drop the file, include a short description and click Submit.
How do I escalate a PayPal dispute to a claim?

More ways we can help

If you accept cookies, we’ll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. Manage cookies and learn more