Recurring Billing Service: FAQs

Frequently Asked Questions

What is Recurring Billing Service?
Recurring Billing Service is a PayPal add-on service which invoices each of your customers according to the payment schedule and payment information you’ve specified through PayPal Manager.

What types of payments do merchants use for Recurring Billing Service?
Recurring Billing Service is ideal for regularly scheduled payments, such as installment payments, subscriptions, and membership dues. You can take full control over how and when these payments take place in order to improve renewals and reduce late payments. Recurring Billing Service adds customer convenience, provides a professional look and helps you manage your cash flow.

How do I implement Recurring Billing Service?
Using PayPal Manager, you can quickly and easily set up schedules for recurring payments and create customer profiles to be invoiced. You can set rules for your merchant profile and each of your customers, such as when to notify you or the customer upon successful payment.

How secure is my customers’ payment information?
All scheduled payment information is stored in a customer profile hosted on PayPal’s secure systems. With emerging compliance standards from different card brands, using PayPal allows you to securely store and manage your customer’s sensitive payment information, so you don't have to worry about keeping up with and implementing new data security compliance standards.

What happens if a customer’s debit or credit card transaction fails?
If a transaction fails, Recurring Billing Service will automatically retry the transaction at least once a day for the number of retry days you’ve specified for all transactions. You can also manually retry the transaction. Recurring Billing Service allows you to send automatic email notifications to customers that a transaction has failed and what they need to do to fix the problem.