Protecting buyers.

If an eligible item you’ve purchased online – no matter on eBay or elsewhere – doesn’t arrive or doesn’t match the seller’s description, let us know and we’ll look into it. If we find something wrong, our Buyer Protection policy will reimburse you for the full purchase price of the eligible item plus shipping costs.

More about Buyer Protection (Protecting buyers.)

Protecting sellers.

If you’re sent an unauthorized payment (for example, from a hacked account) or a buyer claims they didn’t receive their item, our Seller Protection policy will safeguard the full amount of the payment on eligible purchases.

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Safer from threats.

As the pioneer of online payments, we set the standard for fraud prevention by delivering holistic security solutions to minimize fraud across major payment types and channels – including online, offline or mobile payments. We keep an unwavering focus to stay ahead of cyber crooks through innovating and investing in industry-leading technology.

Information well-guarded.

Your security is our number one priority. We combine world-class anti-fraud detection with 24/7 account monitoring to keep you safer. Your personal and financial details are securely encrypted to ensure your account and information stays safer when you pay with PayPal.

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Real-time fraud prevention.

When it comes to fraud, it’s vital to stay one step ahead of the bad guys. Every transaction is monitored and analysed within milliseconds to identify and help prevent fraud before it occurs. What’s more, our sophisticated fraud risk models and analysis tools can be tailored to your unique business needs, giving you optimal protection against fraud.

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Account protection

Link your credit or debit card details to your PayPal account only once. We’ll keep your login and financial information secure so you can shop without exposing your card details.

Handling chargebacks

We provide the expertise and tools to guide you through the process of resolving a chargeback, be it related to an unauthorized transaction or an item not received.

We never close

Every transaction is heavily guarded behind our advanced encryption. We monitor transactions 24/7 to help prevent fraud and identity theft.

World class security

We’ve invested millions to build and evolve our best-in-class risk management systems to help block external threats, so you can buy and sell with confidence.

Your security. Our priority.

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