Why did I get result code 117?

Transaction settings in your PayPal Manager account do not match the constraints submitted for the related transaction due to the following reasons: 

• The transaction amount exceeds the Maximum Transaction Amount limit on the account
• The maximum amount for credits has been exceeded
• You're trying to perform a non-referenced credit and this feature isn't enabled on your account
• You're trying to issue a cred for an amount greater than the original transaction amount
• You're trying to perform a Reference Transaction, but Reference Transactions aren't enabled for your account

Amount of transaction exceeds the Maximum Amount per Transaction

Here's how to confirm whether your account currently has a Maximum Amount per Transaction limit: 

1. Log in to your PayPal Manager account. 
2. Click Account Administration. 
3. Click Transaction Settings. 
4. Verify the value for the Maximum Amount per Transaction. If a limit exists, check that the amount being sent is below this limit, or increase the maximum amount per transaction limit. 
5. Enter a Maximum Amount per Transaction amount. 
6. Click Confirm. 

Amount of credit exceeds the Maximum Amount for Credits

Here's how to confirm whether your account currently has a Maximum Amount per Credit limit: 

1. Log in to your PayPal Manager account. 
2. Click Account Administration. 
3. Click Transactions Settings. 
4. Verify the value for Maximum Amount for Credits. 
5. If a maximum amount exists, either submit the credit transaction for a smaller amount or have an admin user contact Payflow Support and request that the Maximum Amount for Credits be increased.

You're trying to perform a non-referenced credit and this feature isn't enabled on your account

Here's how to confirm whether your account currently has non-referenced credits enabled: 

1. Log in to your PayPal Manager account. 
2. Click Account Administration. 
3. Click Transaction Settings.
4. Verify that you have permission to (a) process credits that exceed the original transaction amount and (b) process non-referenced credits. Non-referenced credits aren't supported unless both settings are Yes.
5. If one or both of the settings in step 4 are set to No, ask and admin user to contact Payflow Support and ask to have both Credits may exceed the original transaction amount and Allow non-referenced credits set to Yes.

Note: If processing transactions through PayPal, you also need non-referenced credits enabled on your PayPal account. 

You're trying to issue a credit for an amount greater than the original transaction amount

Here's how to issue a credit: 

1. Log in to your PayPal Manager account. 
2. Click Search Transactions. 
3. Select Search By>Credit Card Reference.
4. Type the transaction ID (PNREF) you want to search for. 
5. Select a date range.
6. Click Submit. PayPal Manager will display a list of transactions where the credit card in question was used, including all sales and credits within the timeframe specified.
7. Check that the transaction hasn't already been refunded. If a partial refund has been completed, adjust the amount of the credit to not exceed the original amount. 
   If you need to issue a credit for more than the original amount, have an admin user contact Payflow Support and ask to have Credits may exceed the original transaction amount set to Yes.

You're trying to perform a Reference Transaction and Reference Transactions aren't enabled on your account

Any user with administrator rights can change the transaction settings. Here's how: 

1. Log in to your PayPal Manager account.
2. Click Account Administration. 
3. Click Transaction Settings.
4. Check that Allow reference transactions is set to Yes.
5. Click Confirm. 

Note: Only admin users can change and request changes to the transaction settings. Any changes to the transaction settings may take up to an hour to take effect.