Can I appeal the outcome of a PayPal claim?
Yes. If you're not satisfied with the resolution of your claim, you can appeal the outcome within 10 days after the claim is closed.
- Go to Resolution Center.
- Select Closed Cases from the list and find the transaction.
- Click the View button in the Action column.
- Click Appeal this claim and follow the prompts.
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I can’t resolve the transaction issue with my seller/buyer. How do I escalate a dispute to a claim?If you and your buyer/seller arent able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, youre asking PayPal to investigate the claim and decide the outcome. Heres how to escalate a dispute to a claim: Go to Resolution What are disputes and claims?If items havent been received or the items dont match the original description, PayPal has a dispute process to help buyers and sellers resolve the issue. We encourage buyers to try contacting their sellers directly before disputing a payment through PayPal as this is often the easiest and What should I do if I have a problem with my purchase?When you have any concern with your purchase, we recommend that you always contact the seller directly first. This is often the faster and easier way to clear a misunderstanding and resolve a small issue. If the item you ordered online doesnt arrive or is significantly different from How do I cancel a dispute or claim?You can close a dispute if youve reached a resolution with your seller. However, make sure that youre 100% satisfied with how the dispute is resolved before closing it. Once a dispute is closed, it cant be reopened or escalated to a claim. For example, if the seller Questions about eBayeBay and PayPal are now separate companies. Although were no longer part of the same group of companies, we remain committed to our customers.Learn more about the separation. You may find answers to most of your eBay questions in the eBay Help Center. Here are links to some How do I report potential fraud to PayPal?Its extremely important to report any suspected instances of fraud. Not only will this protect you, itll also help make the web a safer place to do business. Here are some types of fraudulent activity, and what you should do to protect yourself if it happens: Unauthorized activity What can I do with PayPal?With PayPal, you can enjoy a safer and easier way to send and receive payments for goods, services and more. Shopping globally with peace of mind Simply link a card to your PayPal account and you can start making payments in over 20 currencies. Instead of entering your Can I request a new PayPal code?Yes. If you have lost or are unable to locate your confirmation code, you can request a new one. Heres how to request a new PayPal code to confirm your credit card: Log in to your PayPal account. Click Wallet near the top of the page. Click on What are reserves? Why is there a reserve on my PayPal account?A reserve is a balance amount temporarily held in your PayPal account. It helps make sure that youre able to cover potential transaction losses from chargebacks, claims or payment reversals filed by your buyers, where no other funds are available. The reserved amount will be unavailable for use How does PayPal for Marketplaces manage disputes?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. When something goes wrong with a customers order, the customer can Why can't I add a bank account to my PayPal account?When you have problems adding your bank to your PayPal account, please review the following: Make sure your bank account is opened in Japan or in the U.S. Make sure your bank is not added to another PayPal account already. If you have added this bank account to Which cards can I use with my PayPal account?You can use the following types of debit or credit card to pay with PayPal: Visa MasterCard JCB American Express Note: You cant add debit or credit cards that are issued overseas. You cant add debit or credit cards that belong to someone else other than the PayPal Can I place PayPal in a Frame or iFrame on my site?PayPal allows its payment pages to appear inside a frame for only the following products: PayPal Digital Goods PayPal Payments Advanced PayPal Payments Pro PayPal Payments Pro Hosted Solution Due to security concerns involving iFrame, the browser you use must be current and secure for iFrame use. Transactions Where can I find PayPal API sample code?The PayPal SDK includes sample code for calling PayPal Web Service APIs. To view the samples, download them from the PayPal SDKs page. Open the README file in each directory for specific information about the samples. For additional sample code, see: REST API Samples.Can I have multiple PayPal accounts?Yes. You can have one Personal account and one Business account for receiving payments. We limit the number of accounts to help foster a safer place to do business for both buyers and sellers. You are required to register different email addresses and financial information on each account. How can I receive payments through PayPal?To receive or withdraw funds with PayPal Japan account, you need to open a Business account and complete the identity confirmation process. If you have a Personal account, you canupgrade it to a Business account following the steps below: Go toyour Account Summary. Clicking Upgrade your account near Where can I find PayPal code samples?PayPal provides a selection of code samples and templates for you to use to accelerate your development. You can use the samples provided within PayPal Developer to select, preview, and implement one or more samples into your development projects. You can also browse additional source code examples through How do I view the status of my dispute or claim?You can view the status of disputes, claims, chargebacks, or account limitations in the Resolution Center. Heres how: Go to Resolution Center. Find your claim in the open case list. The case status is shown under the Status section. Click open the case to display the status details. Where can I find a glossary of PayPal technical terms?The following sections describe the most commonly used PayPal technical terms. A API (Application Programming Interface) A SOAP or REST Web Service that operates in a request-response format over HTTPS. API Certificate See Creating and managing NVP/SOAP API credentials. API profile See Going live with your application. AVS
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