Can I appeal the outcome of a PayPal claim?
Yes. If you're not satisfied with the resolution of your claim, you can appeal the outcome within 10 days after the claim is closed.
- Go to Resolution Center.
- Select Closed Cases from the list and find the transaction.
- Click the View button in the Action column.
- Click Appeal this claim and follow the prompts.
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I can’t resolve the transaction issue with my seller/buyer. How do I escalate a dispute to a claim? If you and your buyer/seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim , you’re asking PayPal to investigate the claim and decide the outcome .What are disputes and claims? When disputes can’t be resolved, either party can escalate the dispute to a claim. Once escalated to a claim , we will investigate the case and decide the outcome . Please note that once a case is closed, it cannot be re-opened.Who is impacted by FATCA? Situations where additional documentation may be required include: If data previously collected about an account holder doesn't match the information provided in their tax documentation/self-certification. If an account holder claims to be a non-U.S. person, but we find U.S. identifiers exist in the customer’s information.How do I report potential fraud to PayPal? If you can't find an agreement with the seller, you can any time within 20 days of the date the dispute was opened. We’ll step in to investigate the case and decide the outcome based on evidence supplied by you and the seller.What should I do if I have a problem with my purchase? If you still can't reach a resolution with your seller, you can escalate the dispute to a claim within 20 days of the date the dispute was opened. We'll then investigate the case and decide the outcome based on the evidence provided. Here's how to escalate your dispute to a claim : ... Click Escalate to PayPal Follow the instructions to escalate the dispute to a claim .Why is my account limited (Seller)? PayPal Acceptable Use Policy ... For example, receiving an unusually high number of claims and chargebacks from your buyers is an indication of poor seller performance. ... How a Limitation impacts your accountHow does PayPal Seller Protection work? If a buyer files a claim , chargeback or reversal against you, PayPal will place a temporary hold on the funds in your PayPal account. This is done to ensure that you are aware of this and there are sufficient funds available to cover the full amount of the claim, chargeback or reversal. You should log into your PayPal account and submit the necessary documents via the Resolution Center.What is PayPal Seller Protection? PayPal Seller Protection is a form of protection that we provide for sellers with a PayPal account. It is available for eligible payments made through eBay and outside of eBay which involve buyers purchasing through PayPal accounts in any country. If your buyer files a reversal, claim or chargeback against you due to unauthorized transactions or for items not received, PayPal will cover the full amount of your eligible transaction and waive the chargeback fee if applicable.Why am I suspended from PayPal Seller Protection? How do I become eligible again? To ensure a safer transaction environment, we review all accounts and activities in our system regularly. On rare occasions, we may suspend some sellers’ eligibility for PayPal Seller Protection if there’s a higher than usual risk associated with their accounts, which may be attributed by their volume of buyer complaints , payment reversal and fraud rates.What crowdfunding campaigns does PayPal support? Reward-based funding is usually a crowdfunding campaign that offers non-monetary rewards related to their product or service. Rewards should be tangible items derived from the results of the campaign itself, such as mugs, t-shirts, or calendarsWhat is PayPal’s policy on transactions that involve credit repair or debt settlement services? Marketing services with potentially false or misleading claims . Charging fees prior to the completion of advertized services. Failing to provide adequate details in the contract offered to the customer, including the cost, description of services and timeframe for completion.What kinds of transactions are not eligible for PayPal Seller Protection? Here are some examples for your reference: Claims or chargebacks for items which are significantly not as described. Items that you deliver in person, including at a physical store.What type of proof should I submit to PayPal under Seller Protection? If you are eligible for PayPal Seller Protection, you need to provide us with the following documents: For claims of unauthorized transaction , we require “Proof of Shipment”.How does PayPal protect my account and transactions? If something goes wrong with your shopping order, eligible transactions will be fully reimbursed. For sellers, if the transaction is deemed eligible for Seller Protection, we’ll cover the transaction in the event of an unauthorized purchase, an “item not received” claim and other eligible cases In addition, we use the industry’s leading technologies to provide better information security. PayPal stays at the forefront of security, developing many anti-fraud technologies every year.How do I know if an email is from PayPal and how do I report a suspicious email? Click Resolve a problem in our Resolution Center Click Dispute a Transaction Select “I want to report a transaction that I didn't authorize” and click ContinueHow does PayPal support crowdfunding in Japan? Reward-based funding: A crowdfunding campaign that offers non-monetary rewards related to their product or service. Rewards should be tangible items derived from the results of the campaign itself, such as mugs, t-shirts, or calendars.What is PayPal Buyer Protection? PayPal Buyer Protection is a form of protection that we provide for buyers with a PayPal Account. It is available for buyers that make purchases on and off eBay through their PayPal accounts worldwide. If a buyer is eligible for PayPal Buyer Protection, and files a reversal, claim or chargeback due to unauthorized transactions or for items not received, PayPal will cover the full amount of the transaction.How do I view the status of my dispute or claim? You can view the status of disputes , claims , chargebacks, or account limitations in the Resolution Center. Here’s how:How do I cancel a dispute or claim? You can close a dispute if you’ve reached a resolution with your seller. However, make sure that you’re 100% satisfied with how the dispute is resolved before closing it. Once a dispute is closed, it can't be reopened or escalated to a claim.
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