Help Article

How do I issue a refund when my PayPal account is limited?

You’ll be able to issue a refund once the limitation on your PayPal account is resolved. To find out how to resolve the account limitation, please log in to your PayPal account and click Resolve a problem in our Resolution Center .

If you’re unable to resolve the account limitation right away, you may also authorize us to issue a refund on your behalf. Here’s how to send us an authorization email:

  1. Click Email customer support.
  2. Select “Sending/Receiving Money” for the topic and “Refund/Cancel a Payment” for the subtopic, and then select “Refund a payment” form the dropdown list. Make sure to provide the information below:
    • Transaction ID
    • The recipient’s name and email address
    • Amount you wish to refund
  3. Click Send.

If the buyer accepts your refund, the dispute will be closed after the refund is processed.

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