How long will it take to investigate my claim?
In order to ensure that each customer receives individual attention and to provide a reasonable time for each party to respond to our inquiry, we require approximately 30 days to resolve a complaint.
In some instances this investigation can take longer, depending on the number of parties involved or the complexity of the situation.
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How do I remove the limitation on my account? How long will it take?When your account access is limited, it means that you wont be able to do certain things with your PayPal account, such as sending or withdrawing funds. Its usually pretty easy to remove an account limitation. Most of the time, you just need to provide a little more How long does it take to complete the identity confirmation for my PayPal account?After weve received all the required documents from you, it may take two to four weeks to complete the review. A non-forwarding registered letter containing a 5-digit PIN will arrive at the street address registered with your account. Once your PIN arrives, please follow the steps below to How long do I have to accept or refuse a partial refund offer in claim? How will the refund be credited back to me?When a seller offers you a partial refund in a claim case, you have 10 days to decide whether to accept or refuse it. If you dont respond, the offer will expire after 10 days. If you accept the partial refund, the money will go back to the How do I view the status of my dispute or claim?You can view the status of disputes, claims, chargebacks, or account limitations in the Resolution Center. Heres how: Go to Resolution Center. Find your claim in the open case list. The case status is shown under the Status section. Click open the case to display the status details. How long is the IPN timeout length?PayPals Instant Payment Notification (IPN) system expects your web server to send an HTTP 200 response when the IPN is sent to your IPN script. If your server doesnt respond after a certain amount of time, the IPN system then re-posts the IPN to your script. The amount What if I can no longer access the email address for my PayPal account?If youknow the email address and passwordfor your PayPal account, You can log in and change the email address you use to log in. Heres how: Log in to your PayPal account. ClickSettings(the gear icon)at the top right corner of the page. ClickEditnext to email address that you I can’t resolve the transaction issue with my seller/buyer. How do I escalate a dispute to a claim?If you and your buyer/seller arent able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, youre asking PayPal to investigate the claim and decide the outcome. Heres how to escalate a dispute to a claim: Go to Resolution Questions about eBayeBay and PayPal are now separate companies. Although were no longer part of the same group of companies, we remain committed to our customers.Learn more about the separation. You may find answers to most of your eBay questions in the eBay Help Center. Here are links to some How do I cancel a dispute or claim?You can close a dispute if youve reached a resolution with your seller. However, make sure that youre 100% satisfied with how the dispute is resolved before closing it. Once a dispute is closed, it cant be reopened or escalated to a claim. For example, if the seller What should I do if I have a problem with my purchase?When you have any concern with your purchase, we recommend that you always contact the seller directly first. This is often the faster and easier way to clear a misunderstanding and resolve a small issue. If the item you ordered online doesnt arrive or is significantly different from How do I respond to a dispute?You can communicate directly with your buyer through a message board in the dispute case. Heres how to respond to a dispute: Go to Resolution Center. ClickViewnext to your case. ClickMessage buyerorOffer full refund. Write a message to your buyer and enter any relevant information (such as tracking I forgot my password. How do I reset my password?If you forgot your password, youll need to create a new one. Heres how: ClickLog Inat the top right corner of the page. ClickHaving trouble logging in?. Enter the email address that you registered in your PayPal account, and clickNext. Select your preferred option to confirm your account How do I close my PayPal account?You wont be able to re-open your PayPal account once its closed. Any pre-approved payments or incomplete transactions will be cancelled. Youll need to withdraw any balance and resolve any issues or limitation before you can close your account. Heres how to close your account: Go to your How will my payments be funded?When you make a payment using PayPal, your PayPal account balance is always the first payment method used to fund the transaction. If there arent enough funds in your PayPal account balance, the rest of the payment will be made from your primary credit or debit card. If How do I confirm my email address?*If youre required to complete the identity confirmation, youll need to complete the process first before you can add a new email address to your account. Heres how to confirm your email address: Go to your Settings . Click on your email address under Email address. Click Confirm What are reserves? Why is there a reserve on my PayPal account?A reserve is a balance amount temporarily held in your PayPal account. It helps make sure that youre able to cover potential transaction losses from chargebacks, claims or payment reversals filed by your buyers, where no other funds are available. The reserved amount will be unavailable for use Can I appeal the outcome of a PayPal claim?Yes. If youre not satisfied with the resolution of your claim, you can appeal the outcome within 10 days after the claim is closed. Heres how: Go toResolution Center. SelectClosed Casesfrom the list and find the transaction. Click theViewbutton in the Action column. ClickAppeal this claimand follow the prompts. What are disputes and claims?If items havent been received or the items dont match the original description, PayPal has a dispute process to help buyers and sellers resolve the issue. We encourage buyers to try contacting their sellers directly before disputing a payment through PayPal as this is often the easiest and Why is my payment from an eBay sale on hold in my PayPal account? When will it be available?When you get paid for items sold on eBay, your payment might be put in your pending balance if youre a new seller or have a Below Standard seller rating on eBay, or if the payment may involve a higher level of risk. Rest assured thatthese funds still
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