Help Article

What type of proof should I submit to PayPal under Seller Protection?

If you are eligible for PayPal Seller Protection, you need to provide us with the following documents:

  • For claims of unauthorized transaction, we require “Proof of Shipment”.
  • For claims of items not received, if the transaction value is less than $750 USD, we require “Proof of Shipment”. If the transaction value is equal to or greater than $750 USD, we require “Proof of Delivery with Signature Confirmation”.

A “Proof of Shipment” is an online or physical documentation from a shipping company that should include the following information:

  • A “shipped” status (or equivalent) and the shipping date.
  • The recipient’s name and address, which must match those shown on the "Transaction Details" page.
  • The sender’s name and address, which must match your name and address.
  • Online tracking information showing status of shipment.

A “Proof of Delivery with Signature Confirmation” is an online or physical documentation from a shipping company that should include the following information:

  • A “delivered” status (or equivalent) and the delivery date.
  • The recipient’s name and address, which must match those shown on the "Transaction Details" page.
  • Online tracking information indicating that the item was signed for upon delivery.

To learn more about PayPal’s Seller Protection Policy, click Legal at the bottom of any PayPal page, and then click User Agreement for PayPal Service.

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