Help Article

Can I close the PayPal dispute I filed if the issue has been resolved?

You can close a dispute if you’ve reached a resolution with your seller. However, make sure that you’re 100% satisfied with how the dispute is resolved before closing it. Once a dispute is closed, it can't be reopened or escalated to a claim.

For example, if the seller offers to refund your money, make sure the money is back in your PayPal account before you close the dispute.

Here's how to cancel your dispute:

  1. Go to the Resolution Center.
  2. Click your dispute in the open case list.
  3. Click Mark this problem as resolved.
  4. Click Confirm.
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