How do I cancel a dispute or claim?
You can close a dispute if you’ve reached a resolution with your seller. However, make sure that you’re 100% satisfied with how the dispute is resolved before closing it. Once a dispute is closed, it can't be reopened or escalated to a claim.
For example, if the seller offers to refund your money, make sure the money is back in your PayPal account before you close the dispute.
Here's how to cancel a dispute or claim:
- Go to the Resolution Center.
- Select "Open Cases" from the list and locate the transaction.
- Click the case that you would like to cancel.
- Click Mark this problem as resolved.
- Click Confirm.
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