Help Article

How long do I have to accept or refuse a partial refund offer in claim? How will the refund be credited back to me?

When a seller offers you a partial refund in a claim case, you have 10 days to decide whether to accept or refuse it. If you don’t respond, the offer will expire after 10 days.

If you accept the partial refund, the money will go back to the source of your original payment. If you paid with a credit or debit card, the funds are refunded to your card. Otherwise, the amount is refunded to your PayPal account. Please allow 30 days for the funds to be credited to your card.

You can also learn more about how we resolve claims by reviewing PayPal Buyer Protection Policy in our legal agreements.


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