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Help Center > PayPal Basics/Acceptable Use Policy > Why is my payment temporarily held?

Why is my payment temporarily held?

Sometimes a payment may be temporarily held to make sure there’s no transaction issue and that the buyer is satisfied. Here are some common reasons why a payment may be held:
  • The seller is new to selling on PayPal, or is still building up their history of successful transactions.
  • The transaction involves items in higher-risk categories like electronics or tickets, where we see higher levels of chargebacks and disputes.
  • The seller may have performance issues, or a higher rate of buyer dissatisfaction or disputes.

In some cases (such as for new sellers), the payment could be pended for up to 21 days. As long as there’s no transaction issue, the payment can usually be available sooner if you fulfill the order faster and update the order status in the transaction details.

If a dispute or claim has been filed on the payment, the funds will be held until the case is resolved.

For more details regarding different types of payment hold, please view our  User Agreement .
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