Government Payments - Give Citizens More Options to Pay with PayPal
SERVE CITIZENS MORE EFFICIENTLY WITH PAYPAL
Offer more government payment options – and save
Give citizens the ability to pay for services and fees online, 24/7 – without adding staff. Use PayPal to provide better government payment services, reduce costs, and eliminate PCI (Payment Card Industry) compliance burdens.
- Provide a choice of payment options
- Pay low processing and no set-up fees
- Offload PCI compliance to PayPal
Visa, MasterCard, American Express, Discover, PayPal
Everything needed to collect government payments – permit and license fees, utility payments, recreation program fees, and more – online. Download Government Datasheet
Here are a few reasons why local governments should use PayPal to accept online payments:
Provide Better Service
Provide better government payment services to citizens by allowing them to pay online around the clock. They can choose to make payments with PayPal account balances, bank transfers, e-checks, debit cards, or major credit cards – all from one PayPal button that's easy to add to government sites.
Do More with Less
With PayPal, there is no need to staff payment counters, reconcile checks, or manually create reports. PayPal automates the payment and reporting process from start to finish, freeing local government employees to focus on other critical tasks. And with low transaction fees and no monthly, set-up, or cancellation fees, payment processing costs decline as well.
Safeguard Financial Information
Offload the responsibility and risk of storing financial information – PayPal does it all. PayPal is a leader in online payment security, using state-of-the-art technology to protect the financial information of citizens and relieve local governments of the burden of complying with PCI standards.
These tools help local governments stay on top of every dollar they collect:
View a summary of government payment account activity each month, including fees and payments received for permits, programs, and services, as well as profit and loss statements.
Export transaction information to Excel, QuickBooks, or Quicken.
Quickly find specific transaction records to answer citizen payment inquiries.
Offer controlled access to staff or accounting department to view transaction history.
Get money fast with PayPal. When a payment is complete, the money shows up in the local government's PayPal account within a few minutes. Funds can be automatically transferred to a linked bank account daily, or manually scheduled for transfer when convenient. The availability of funds from the local government's bank account is then subject to bank policies.
Local governments trust PayPal because we take security seriously. Behind the scenes, we work to help keep local governments and their constituents safer from fraud.
Automatic Fraud Screening
Safeguard local government accounts with our relentless fraud screens, address (AVS) and card verification (CVV2) checks, and 128-bit encryption – all included at no extra charge.
PCI and CISP Compliance
PayPal adheres to international PCI (Payment Card Industry) and CISP (Cardholder Information Security Program) standards for data protection. These standards are designed to help protect local governments from fraud and loss of data. Because we handle the payment card information, local governments don't have to worry about storing sensitive financial information.
PayPal lets local governments accept payments in 24 currencies from 190 countries and markets worldwide, making it easier for citizens who are overseas to pay for fees.
Avoid International Transaction Fees
With our local presence in 190 markets, you avoid international transaction fees – making PayPal even more cost-effective.
Adds the appropriate tax to international orders.
Automatic Currency Conversion
Keep a balance in one or more foreign currencies. Or let us convert it at competitive rates, so overseas citizens don't have to.
PayPal government customers gain a partner to help them every step of the way. We're here to support local governments in the following ways:
Quickly find an answer to common questions about PayPal.
Online Virtual Assistant
Get immediate answers to questions from our automated customer service rep via a chat window.
If our virtual assistant can't help, our customer service reps are experts in online payments, and will help resolve specific issues.
Email Your Question
We welcome email, and reply to most queries within 24 hours.
Developers and programmers using the PayPal payments platform can access helpful information online and submit technical questions. Find out more at x.com.
Government Solution Partners
PayPal has partners with government-specific solutions for web design, hosting, tools and site development:
After a local government quickly and easily adds PayPal payment buttons to their website, payers progress through the government payment process smoothly, securely, and quickly.
Paying with PayPal
1. Citizens select service(s).
On the local government website, citizens select a payment button to pay for a service, fee, or utility bill.
2. Citizens view their cart and check out.
Once the selections are in their cart, they proceed to checkout.
3. Citizens review transaction details.
Payers are taken to payment pages on the secure PayPal site. To pay by credit card, they fill out the easy payment form. If they prefer to pay using PayPal, they log in to their PayPal account and can pay in as few as three clicks. PayPal provides a summary of their order.
4. Citizens view a payment confirmation.
Payers see a payment confirmation page that is printable for their records. The local government and citizen will both receive a confirmation email.
5. Citizens return to local government site.
The local government can choose where to send the citizen on its site – for instance, back to the home page. PayPal sends citizen contact information to the entity for its records.
6. Local government gets paid.
The local government quickly receives funds into its PayPal account. It can then transfer these funds to its bank account at no charge (bank transfers usually take 2–3 days to clear) or spend it online anywhere PayPal is accepted.
Local governments can get up and running on PayPal quickly and easily. Simply sign up for a PayPal business account. When prompted to select a product, select PayPal Payments Standard and select Government Entity as the business type.
- Confirm Government Status
Sign up for a PayPal Business account. Select Government Entity as the business type and Government as the category.
To confirm your government entity's status, log in to your PayPal account one day after initial sign-up and submit the following items through the Resolution Center:
- Evidence of tax-exempt status
- Bank statement or voided check in your organization's name
- PayPal email account
- Contact information
- Description of your organization and type of payments it wants to accept (such as donations and merchandise payments)
- Add a Payment Button
All our costs are out in the open. Pay a fixed percentage and a low fee on every transaction. No hidden charges.
- No monthly fee
- No monthly minimum
- No set-up charge
- No cancellation charge
PayPal has no hidden fees or extra costs such as set-up charges, monthly fees, downgrade penalties, or cancellation charges.
MONTHLY TRANSACTIONS FEE PER TRANSACTION EXAMPLES $0.01 - $3,000.00 2.9% + $0.30 USD $3.20 fee on a $100 transaction $3,000.01 - $10,000.00 2.5% + $0.30 USD* $2.80 fee on a $100 transaction $10,000.01 - $100,000.00 2.2% + $0.30 USD* $2.50 fee on a $100 transactionWhen monthly transactions exceed $3,000 and a local government has been a PayPal member more than 90 days, they need to fill out a one-time application, subject to approval.
The pricing table above applies to domestic payments in US dollars. There's an additional 2.5% charge for any currency conversion and a 1% charge to receive payments from another country.
- Managing Processing Fees
Some government entities choose to absorb PayPal transaction fees. However, it is possible to recoup some fees from constituents in the form of a fixed fee.* Government entities are allowed to charge a convenience fee that applies to all forms of online payments, even debit and ACH transactions. The fee must be a fixed amount – such as $10 per transaction – rather than a percentage fee.
* Different convenience fee rules apply for tax payments.
Read about how PayPal has helped government entities:
- Give citizens a choice
- Do more with less
- Simplify PCI compliance
"PayPal is almost universally known and trusted, so our citizens don't hesitate to use it. We've seen an increase in on-time payments, which is tremendous news in a sluggish economy."
– Myrna Cowen, Chief Accountant, Coffee County, Alabama
View success story
"We were one of the few cities in the Silicon Valley that wasn't using an online system for our recreation program. With E-Gov Link and PayPal, we've modernized our services while also taking much of the burden off our front desk."
– Nancy Nuckolls, Menlo Park, California
View success story
"I would rather everyone paid online with PayPal. It's cheaper for us than handling offline payments."
– Loretta Kearns, Bullhead City, Arizona
View success story
"PayPal has been our solution for accepting online payments for the past several years. It's easy, cost effective, and secure. PayPal safeguards all the financial details so I can offload PCI compliance responsibility and focus on supporting our 2,300+ county members."
– David Keen, National Association of Counties (NACo)