- PayPal Specialists
- Buyer's Credit Card Company
- Seller provides PayPal with specifics of chargeback, including all records of transaction (for example, proof of posting).
- PayPal specialists attempt to fight the chargeback on the seller’s behalf in order to recover funds from the buyer's credit card company.
- If the credit card company finds in favour of the seller, the buyer is charged for the transaction and PayPal returns the funds to the seller.
A more in-depth, step-by-step guide on how to respond to a chargeback filed with a credit card company is available at the PayPal Resolution Centre.