I received a payment notification email, but the payment doesn't appear in my PayPal account. Why?

If you receive an email saying you’ve received a payment but you can't find it in your PayPal account, there are a number of possibilities:

  • You haven't provided additional information to confirm your identity with us. You'll only be able to receive payments after you've completed this step. Learn how to confirm your identity.
  • The sender may have accidentally sent the payment to the wrong email address. You might want to contact the sender to confirm that the payment was sent to the correct email address.
  • You may have the email address on your account, but you haven't confirmed it. You need to confirm your email address to prove that you have access to it, before you can receive payments.
  • You may have received a fake email. Fake emails, also known as phishing emails, attempt to collect your personal and financial information. These fake emails often link to fake websites that encourage you to enter personal information such as credit card numbers, passport or driver’s license numbers, and account passwords.

If an email you've received seems suspicious, don't click on any link in the email but forward it to spoof@paypal.com and then delete the fake email from your inbox. Learn more about account security in India.