How do I accept or refuse a partial refund in my PayPal payment?

When a seller offers you a partial refund, you have 10 days to decide whether to accept or refuse it. If you don’t respond, the offer will expire after 10 days.

Here's how to accept or refuse a partial refund:

  1. Go to Resolution Centre.
  2. Select Open Cases.
  3. Click Respond under "Action" next to your case.
  4. Accept the seller's refund offer or suggest a different amount, and click Continue.
  5. Follow the instructions to complete the steps.

If you accept the partial refund, the refund will go back to the source of your original payment. If you paid with a credit or debit card, the funds are refunded to your card. Otherwise, the amount is refunded to your PayPal account. Please allow 30 days for the funds to be credited to your card.