How do I issue a refund when my PayPal account is limited?

You’ll be able to issue a refund once the limitation on your PayPal account is resolved. Please visit the Resolution Centre to resolve the limitation as soon as possible. You can also learn more about account limitations in India.

If you’re unable to resolve the account limitation right away, you may also authorise us to issue a refund on your behalf. Here’s how to send us an authorisation email:

  1. Go to Email us.
  2. Select “Payments” as the topic.
  3. Select “Refunds” as the subtopic.
  4. Select “Request a refund” form the dropdown list, and make sure to provide the information below:
    • Transaction ID
    • The recipient’s name and email address
    • Amount you wish to refund
  5. Click Send.

If the buyer accepts your refund, the dispute will be closed after the refund is processed.