Help Article

Ask our Business Community

Get started and join the conversation to use PayPal for business in the Headstart Community.

How do I request a refund for my return shipping cost under PayPal Refunded Returns service?

The PayPal Refunded Returns service can help to cover the cost of return shipping for eligible items back to the seller. To start requesting refunds on your return shipping costs, click Activate for free on our "Refunded Returns" page.

How do I request for Refunded Returns?

Once activated, you can ask for a refund on your return shipping cost for eligible items, up to $15USD per refund request. To qualify for Refunded Returns, please return the purchased item to the seller within the required timeframe and retain your postage receipt and documentation as outlined within the Terms & Conditions.
  1. Go to Activity and locate the transaction of the item you have returned.
  2. Click the transaction and then click Request return shipping refund.
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Centre if you have a question or want to contact us.