Ask our Business Community
Get started and join the conversation to use PayPal for business in the Headstart Community.
When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered "disputed" until the dispute, claim, or chargeback is resolved. This ensures that the funds are available if a refund is needed.
My PayPal payment is on hold due to an open dispute, claim, or chargeback. Why?
The seller can use these funds to issue a refund anytime during the dispute by using the "Refund" link in the Transaction Details page.
Once the dispute, claim, or chargeback is resolved, the remaining funds will be released.
You can view the current status of an open dispute or claim in the Resolution Centre.
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Centre if you have a question or want to contact us.
Why is the PayPal payment I received temporarily held?*Read here if a payment you received is under review. If a payment you received is on hold, it’s usually to make sure there’s no transaction issue and that the buyer is satisfied. Here are some common reasons why a payment may be held: You’re a new seller Why is my payment from an eBay sale on hold in my PayPal account? When will it be available?When you get paid for items sold on eBay, your payment might be put in your pending balance if you’re a new seller or have a “Below Standard” seller rating on eBay, or if the payment may involve a higher level of risk. Rest assured that these funds still What are reserves? Why is there a reserve on my PayPal account?A reserve is a balance amount temporarily held in your PayPal account. It helps make sure that you're able to cover potential transaction losses from chargebacks, claims or payment reversals filed by your buyers, where no other funds are available. The reserved amount will be unavailable for use How do I get my PayPal payment sooner for a transaction on hold?If a payment you received is on hold, you can often speed up the release of temporarily unavailable funds by processing your sales quickly and then providing the fulfilment details. Here are some specific actions you can take: Action Time to release What you need to do Add What does the status of my sent PayPal payments mean?Here are some definitions to help you understand the status of a payment you sent: Cancelled: You cancelled your payment, and the funds were credited back to your account. Cleared by Payment Review: We reviewed the transaction and the funds are in the recipient’s account. Completed: The transaction Questions about eBayeBay and PayPal are now separate companies. You may find answers to most of your eBay questions in the eBay Help Centre. Here are links to some of the more commonly asked questions: How do I link my PayPal and eBay accounts? - Please note that you can How do I view the status of my dispute or claim in my PayPal account?You can view the status of disputes, claims, chargebacks, or account limitations in the Resolution Centre. Here’s how: Go to Resolution Centre. Click Open Cases to find your case. The case status is shown under the “Status” section. Click the case to display the status details. If you can’t How do I open a dispute and escalate it to a claim?When you have any concern with your purchase, we recommend that you always contact the seller directly first. This is often the faster and easier way to clear a misunderstanding and resolve a small issue. If the item you ordered online doesn’t arrive or is significantly different from How do I report potential fraud to PayPal?It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business. Here are some types of fraudulent activity. Please follow the steps we've included below to report them: Unauthorised activity What's a chargeback, and why did I get one on the PayPal payment I received?Chargebacks happen when your customer disagrees with a credit card charge and asks the credit card company for a refund. Customers initiate chargebacks for a variety of reasons: An item is different from its description or is defective. An item hasn’t been received. A credit card charge What are holds and disbursements?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. When they sign up for PayPal for Marketplaces, partners and merchants Why are my PayPal PLUS payments being declined?Your payment can be declined for any of these reasons: When a customer tries to pay with direct debit, a credit card, or a bank account that was previously registered in a PayPal account, PayPal risk analysis will probably decline the payment. Our risk analysis seeks approval for I can’t resolve the transaction issue with my seller/buyer on PayPal. How do I escalate a dispute to a claim?If you and your buyer/seller aren’t able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, you’re asking PayPal to investigate the claim and decide the outcome. You can escalate a dispute to a claim any time within 20 Why can’t I make a PayPal payment with my American Express card?At the moment, PayPal doesn’t support the following currencies when a payment is made using an American Express card: Brazil Real (BRL) Israel Shekel (ILS) Malaysian Ringgit (MYR) Mexico Peso (MXN) Philippine Peso (PHP) South African Rand (ZAR) New Taiwan Dollar (TWD) Thai Baht (THB) Turkey Lira (TRY) Why won’t my credit or debit card payment with PayPal go through?These could be some of the reasons why your payment didn’t go through: Your card issuer might be having technical issues that prevent us from requesting an authorisation on your card. Your card issuer might block the payment for security reason as it doesn’t fit your regular spending What's the difference between a dispute and a claim?Dispute: Buyers can open a dispute within 180 days from the day of the transaction if: They did not receive an item they paid for, or The item received is significantly different from the description. After buyers opened a dispute, they can communicate with the seller directly in the PayPal Resolution How do I integrate PayPal Payments Standard with OpenCart?Here's how: Log in to your OpenCart admin panel. Click the Puzzle Icon. Click Extensions. Select Payments from the drop-down menu. Select the + for PayPal Payments Standard (in the Payments Module list) to add this module. Once the module has been added, click the Pencil icon to How do I integrate PayPal Payments Pro with OpenCart?Here's how: Log in to your OpenCart admin panel. Click the Puzzle Icon then click Extensions. Select Payments from the drop-down menu. Select the + for PayPal Payflow Pro iFrame (in the Payments Module list) to add this module. Once the module has been added, click the Pencil
Related articles are currently unavailable
Video is not available
You were logged out to help protect your account.