Help Article

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Get started and join the conversation to use PayPal for business in the Headstart Community.

How long will it take to investigate my PayPal claim?

In order to ensure that each customer receives individual attention and to provide a reasonable time for each party to respond to our inquiry, we require approximately 30 days to resolve a complaint. In some instances this investigation can take longer, depending on the number of parties involved or the complexity of the situation.

You can check the status of your claim at any time in our Resolution Centre.

Learn more about disputes and claims resolution in India.
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