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I tried different passwords and still couldn’t log in to my PayPal account. What do I do now?
If you still can’t remember your password, we suggest that you wait a couple of hours first and then reset it following the steps below:
- Click Reset my password.
- Enter the email address that you registered in your PayPal account, and click Next.
- Select your preferred option to confirm your account ownership, and click Next.
- Follow the instructions on the page.
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Questions about eBayeBay and PayPal are now separate companies. You may find answers to most of your eBay questions in the eBay Help Centre. Here are links to some of the more commonly asked questions: How do I link my PayPal and eBay accounts? - Please note that you can I forgot the password for my PayPal account. How do I reset my password?If you forgot your password, you can reset your password following the steps below: Click Reset my password. Enter the email address that you registered in your PayPal account, and click Next. Select your preferred option to confirm your account ownership, and click Next. Follow the instructions on the page. When What is PayPal.Me?PayPal.Me is a faster, easier way to get paid through PayPal. Just share your unique PayPal.Me link with your customers. They can simply tap on your link, type in the amount and confirm to pay. They don’t even have to know your email address or install the PayPal I forgot my password. How do I reset my password?If you forgot your password, you can reset your password following the steps below: Click Reset my password. Enter the email address that you registered in your PayPal account, and click Next. Select your preferred option to confirm your account ownership, and click Next. Follow the instructions on the page. You What is the Payouts API and how do I enable it on my account?Note: The MassPay API is Deprecated as of September 1, 2017. For new integrations, see the Payouts Overview. The Payouts API is a fast, convenient way to send commissions, rebates, rewards, and general disbursements. Use the Payouts API to make PayPal payments to multiple PayPal accounts in a How do I create a Sandbox test account?To test your solution in the Sandbox or Test environment, you need to create two Sandbox accounts on our Developer Portal: a Seller Sandbox account and a Buyer Sandbox account. Here’s how to create a Sandbox account: Log in to PayPal Developer Portal. You can use your Live Our technical support content has moved!To improve and streamline your support experience, we've: Moved our technical support content from www.paypal-knowledge.com to the PayPal Help Center. Moved our technical microsites to www.paypal-notice.com. Technical Support Content To search for information that was previously on www.paypal-knowledge.com, please use the search bar above. Merchant Security Roadmap To How do I get an Adaptive Payments API application ID?Important: Adaptive Payments is now a limited release product. It's restricted to select partners for approved use cases and shouldn't be used for new integrations without guidance from PayPal. To receive access to build an Adaptive Payments payment structure, you must receive approval from PayPal’s Developer Platform Application Why did I get the error "You do not have permission to perform this action" in the Live environment?Important: Adaptive Payments is now a limited release product. It's restricted to select partners for approved use cases and shouldn't be used for new integrations without guidance from PayPal. Issue PayPal denied you permission to perform an action in the Live environment. Causes This error message can have What’s a primary email address? How do I change my primary email address in my PayPal account?You can use primary email address to receive payments and notifications from PayPal. To update an email address, you must have at least 2 email addresses on file. After you add and confirm a new email address, you can make it your primary email address. Step 1: Add a How do I close my PayPal account?You won’t be able to re-open your PayPal account once it's closed. Any pre-approved payments or incomplete transactions will be cancelled. You'll need to withdraw any balance and resolve any issues or limitation before you can close your account. Here’s how to close your account: Go to your How do I change my password and security questions?Here's how to change your password or security questions: Go to your Settings . Click Edit to change your password or security questions. Follow the instructions on the page. How do I clear my log-in information from the PayPal checkout?When you pay with PayPal, you can have PayPal remember your email address and your password on some websites. If you don't want PayPal to remember you at checkout, here's how to change your settings: Go to your Settings. Click Edit beside "Log in with PayPal". Follow the instructions on the How do I add a custom logo to my PayPal checkout flow?You can pass your business logo in your checkout flow when using PayPal buttons, using one of two methods: Method 1: Use the advanced variable option when editing or creating your PayPal button Click Step 3 Customize advanced features (optional). Add the image_url variable in the add What should I do if my account is restricted because I didn't provide the requested FATCA information?Even if your account is restricted, you'll be able to log in and access the FATCA information. From your account, you can start the certification process by answering a few questions or providing the applicable forms. The certification process is complete when you've: Provided all requested information, Reviewed How do I set SDK logging levels for Java, .NET, and PHP?Set Java and .NET SDK logging levels Here's how: For the Java SDK, set the value of the level element in SDK_root/lib/log4j.properties. For the .NET SDK (console only), set the value of the level element in the SDK_root/bin/Console.exe.config file. If you're not using the console, copy the logging-related Why did I get API error code 10501?Issue PayPal returned error 10501 - Invalid Configuration. This transaction cannot be processed due to an invalid merchant configuration. Causes Multiple issues, explained in the next few paragraphs, can produce this error: You're trying to process payments on PayPal using a method that isn't enabled on your account. How do I integrate Express Checkout with Volusion v2?Here's how: Configure PayPal Volusion requires the Contact Telephone field. Here's how to prevent error messages when asking the buyer for their number at checkout: Log in to your PayPal account. Select Profile > Profile and settings. Click My selling tools. Click Update next to Website preferences. Set
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