Help Article

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Why is my payment from a sale on eBay on hold?

When you get paid for items sold on, your payment might not be available immediately. Your money is usually available in 21 days or sooner to ensure your buyers receive their items (Note: the money may not be released until later in the day).

Your payment may be pending in your PayPal balance because:
  • You’re a new seller (whether on or off eBay);
  • You have a “Below Standard” seller rating on eBay; or
  • The payment you received may be considered unusual for your selling pattern.

How can I get my eBay payment sooner?

If your account is subject to payment holds, here are some ways that may help make your payment available sooner:
  • If you mark the item as shipped  in “My eBay”, your payment should be released 7 days after your latest estimated delivery date.
  • If you fulfill the order but don’t mark the item as shipped, your payment should be released after 21 days, as long as your buyer doesn’t report a problem with the transaction.
Buyers can’t request that PayPal release a seller’s payment.
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