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Help Centre > All About PayPal/Policy > What is PayPal Buyer Protection?

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What is PayPal Buyer Protection?

When you pay with PayPal on any website, PayPal Buyer Protection offers you comprehensive protection if your eligible transaction has a problem, such as if an item doesn’t arrive or is significantly not as described. If your transaction qualifies for PayPal Buyer Protection, you’re covered for the full purchase price plus the original shipping charges.

To qualify for PayPal Buyer Protection, you must meet all of the following requirements:

  • Open a dispute in the Resolution Centre within 180 days of making your payment. Then, escalate the dispute to a claim within 20 days of the date you opened the dispute.
  • Keep your PayPal account in good standing.
  • The items involved must be eligible for reimbursement under PayPal Buyer Protection.
  • You haven't received a recovery related to such purchase from another source.


View a full list of eligibility requirements and exclusions for Buyer Protection.

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