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Why is the PayPal payment I received temporarily held?

*Read here if a payment you received is under review.

If a payment you received is on hold, it’s usually to make sure there’s no transaction issue and that the buyer is satisfied. Here are some common reasons why a payment may be held:
  • You’re a new seller with PayPal, or you’re an established seller but have opened a new account. It takes time to build up enough history of successful transactions.
  • You haven’t sold in a while. Previously inactive accounts may be subject to payment holds while rebuilding a positive selling history.
  • You receive a large number of reversals, disputes, or chargebacks. We suggest that you communicate with your customers often and work with them to resolve any concerns. If your customer filed a dispute or chargeback because someone illegally used their PayPal account to make the transaction, please hold off on shipping any items.
  • Your selling pattern has changed. For example, the sales volume increases abnormally, or there’s a change in your average selling price, business platform, or type of item being sold.
  • The transaction involves higher-risk items, including tickets, gift cards, consumer electronics, computers, and travel packages.

If there aren’t any issues with your transaction or account, the payment will typically be available to you within 21 days after receipt. You may also get your payment sooner if you fulfil the order faster and update the order status in the transaction details. If a dispute or claim has been filed on the payment, the funds will be held until the case is resolved.

You may find the date in your transaction details when the funds will be available to your PayPal balance. The payment is usually released by the end of that day, or sometimes on the next day due to system processing. Once the payment is available in your PayPal balance, it’ll be auto-withdrawn to your bank account and deposited in 5-7 business days.

For more details regarding different types of payment hold, please view our User Agreement.
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