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I didn’t receive the item I purchased or it’s different from the description.

The best way to resolve a transaction problem is to communicate directly with your seller. Most sellers welcome the opportunity to work out problems and provide good customer service. If you’re unable to work things out with your seller you can report the problem in the Resolution Center.

If you purchased the item on eBay, please use the eBay Resolution Center, located at:

If you purchased the item on a site other than eBay, use the PayPal Resolution Center.

To learn more about the dispute process, go to the Resolution Center and click the How to Dispute a Transaction tutorial.

* If you don't have a PayPal account but you've used PayPal to pay for an eBay item and haven't received it, please go to the eBay Resolution Center.


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Go to the Resolution Center to report or update your dispute or claim.