Skip to main content


Please enter a question or topic.
Why was my credit card denied?

There are a few reasons why your credit card payment didn’t go through.

PayPal's process for accepting credit cards payments is rigorous. This helps prevent people from paying for things with stolen or unauthorized cards. The screening process is complex and, on rare occasions, it will impact valid cards.

If you know your card is valid but your payment still doesn’t go through, we suggest that you try another credit card or try your transaction again later.

Another option is to pay with your bank account. Paying with your bank account is a quick and easy way to keep track of spending and avoid using your credit card.

If you do online banking, it usually just takes a few minutes to link your bank account to your PayPal account. To start, just go to the PayPal website and click Sign Up at the top of the page.

Once you’ve linked your bank, using it to pay for things is secure. Merchants get paid but they never see your bank account details. They won’t even know what bank you use.
Sorry, something went wrong. Please enter your submission again.
Thanks for taking the time to help us improve our Help Center. We appreciate your feedback.
Did we answer your question?

Go to the Resolution Center to report or update your dispute or claim.