Help Article

You may need to update your browser: you will not be able to access your PayPal account using an outdated browser after June 30th. See if you need to upgrade your browser.
Help Center > My Money/Withdraw money from my account > Why did the withdrawal to my credit card fail?

Ask the Community

Find answers or join the conversation in the Community Help Forum.

Why did the withdrawal to my credit card fail?

A majority of withdrawals fail because the information you entered when you added your credit card to your PayPal account doesn’t match the information your card issuer has about you.

For example, the name on your PayPal account must match the name on your credit card statement. If your name is James Patrick Smith, but the name on your credit card statement is “J P Smith,” you would need to use “J P” as your first name when you add your credit card. This is important because we use the name on your PayPal account when we send transfer requests.

You can help prevent failed future withdrawals by making sure your credit card information is correct. An easy way to do this is to remove your credit card and add it again.

If it has been more than 14 business days since you requested your withdrawal, we can help you track it.

To cover the costs of returned withdrawals, we charge a fee for returned transfers. Click Fees at the bottom of any PayPal page to learn about return fees.

As a result of a decision made by Visa, it is no longer possible to withdraw money from a PayPal account to rechargeable Visa credit cards.

We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.