Help Article

Help Center > Disputes and Claims/Dispute status > How do I escalate a dispute to a claim?

How do I escalate a dispute to a claim?

Here’s how:

  1. Go to www.paypal.co.il and log in to your account.
  2. Click Resolve an issue in our Resolution Center near the bottom of the page.
  3. Locate your case and click View in the action column.
  4. Click View next to the dispute you want to escalate.
  5. Click Escalate this dispute to a PayPal claim near the bottom of the page.
  6. Follow the instructions.
  7. Click Escalate to a claim.

You can escalate to a claim any time within 20 calendar days of the date the dispute was opened. A dispute will automatically close if it isn’t escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim.

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