Help Article

Help Center > Payments/Refunds > How do I issue a refund?

How do I issue a refund?

Here's how you can issue a full or partial refund for up to 180 days after a payment was sent:

  1. Go to your Activity page. (This link may ask you to log in)
  2. Find the payment you'd like to refund and click it.
  3. Click Issue Refund.
  4. Enter the refund amount and click Continue.
  5. Confirm the details and click Issue Refund.

Notes:

  • You can refund payments that are Completed, Pending, Cleared, or Uncleared.
  • To make sure the buyer isn’t credited twice for the same transaction you cannot refund a payment when there’s a credit card chargeback associated with this payment.

To view the status of your refund:

  1. Go to your Activity page. (This link may ask you to log in)
  2. Select Refunds.
  3. Click the transaction in question.
Notes:
  • Refunds will remain pending until the seller's funds have cleared their bank.
  • Refunds made less than 180 days after payment will refund to your credit card if it was the original source of payment. Refunds may take 30 days to appear on your credit card statement. Payments from other sources are refunded to your PayPal balance.
  • Refunds made more than 180 days after the original payment are considered new payments and will post to your Paypal balance, minus regular fees for receiving money.
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