Help Article

Questions about eBay

eBay and PayPal are now separate companies, which means we are no longer part of the same group of companies. However, we remain committed to our customers.

For everything you need to know about the two companies, please visit our PayPal-eBay update page.
 
You may also contact eBay and find answers to most of your eBay questions, in the eBay Help Center. Here are links to some of the more commonly asked questions:
If you have a problem with a transaction, you can report it to either eBay or PayPal. If you didn’t pay with PayPal, you should report your problem on eBay.

If you reported your problem on eBay with the eBay Money Back Guarantee program, you may contact eBay here to learn about the latest update on your dispute or claim with eBay.

For more information on eBay-related transactions, please click here and you will be directed to eBay’s customer support page.

For information about creating a dispute, click here.
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